We pride ourselves on hiring the best talent, that’s how we deliver the best work! We have a relaxed yet focused working culture, with a sociable team who always put the extra effort to ensure projects are completed to a high standard, and on time. We look for bright, enthusiastic and friendly people who are committed to delivering a high-quality service for our clients and eager to continually learn.

Reputation180 partners with clients in varying sectors all over the world, offering a totally bespoke service to each, meaning no two days are ever the same for our team.


An Account Manager is dedicated to building and maintaining strong client relationships on a foundation of open and effective communication, ensuring Reputation180 is positioned to deliver services in line with client goals, objectives, and expectations. This position requires an understanding of the search marketing industry, and how it integrates with other aspects of digital marketing to effectively drive day-to-day execution of the services. Frequent and clear communication with Brand Strategy Supervisors as well as other members of the Reputation180 team is essential to ensuring best practices, delivery of services and staying current on the evolving engagement marketing landscape. These close working relationships with internal and external client teams are important in ensuring that project goals are accomplished on time and that client expectations are exceeded. 

Responsibilities Include:

  • Building and maintaining close relationships with clients; ultimately responsible for the health of client relationships and quality of service delivered
  • Being the communication lead for all day-to-day interaction with multiple clients
  • Representing client's interests by effectively identifying and communicating business goals and objectives, contractual and non-contractual expectations, deliverables, and other factors to internal team members
  • Scheduling and organizing client account calls, meetings, presentations and delivery of related materials and/or reports
  • Regularly analyze and measure results from engagement marketing campaign performance metrics to ensure focus on client KPI’s and effectively articulate value and return on investment to the client
  • Utilizes analytics and historical data, projecting trends and determining KPI’s to make business recommendations and data-driven decisions
  • Drive communication around identifying key performance indicators, monitor and measure against those KPIs and effectively articulate value and return on investment to client
  • Pulling in specialized resources from other departments as needed; getting the right information from the right people and ensuring it’s effectively communicated to client
  • Situational awareness; identifying and presenting opportunities for growth in the client relationship to internal and external stakeholders rooted in a profound understanding of the client’s business
  • Embracing and embodying Reputation180 Vision and Values
  • Regular travel

Preferred Skills and Attributes Include:

  • 2-5 years experience in a client communications role in a marketing or digital marketing capacity
  • Experience developing client specific strategies and KPI’s that are in line with business goals and objectives
  • Hands on experience managing multiple client accounts and handling day-to-day client interaction
  • Track record of critical thinking and application of problem-solving skills; ability to understand, articulate, structure and solve client needs
  • Thorough understanding of digital and traditional marketing principles
  • Comfortable presenting in-group settings and directly to any/all levels of an organization
  • Strong verbal, written, and digital communication skills
  • Strong desire to succeed; self-motivated and willing to take on challenges
  • Detail oriented and organized
  • Team-player mentality yet able to work independently and learn adaptively
  • Bachelor’s degree in marketing, communications, or related field

Compensation & Benefits Include:

  • Salary commensurate with ability and experience
  • Health Insurance
  • Parking Allowance
  • Company Discretionary Bonus Plan
Schedule a free consultation:

To schedule a free consultation on how are experts can help monitor your online reputation, call us today at 917-363-6400 or fill out the form below and someone will be in touch with you shortly.

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